FREQUENTLY ASKED QUESTIONS
- Trouble redeeming your Run Rewards at checkout? Here's a few troubleshooting tips:
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You must actually type the number of Run Rewards you want to use in the COUPONS/REWARDS section on the checkout screen, then hit ‘APPLY’.
- Why can’t I use all of my Run Rewards on an online order?
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Run Rewards can only be applied to the subtotal, not the order total including tax and shipping. For example, if your subtotal is $79.98 and the order total is $91.49 including tax and shipping, you can only apply up to 75 Run Rewards on that order. Rewards can also only be used in increments of $5.
- Why can’t I use my Run Rewards in addition to a discount code?
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Run Rewards cannot be combined with any other offers or coupon codes.
- Why can’t I use Run Rewards on my order?
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Run Rewards cannot be used on orders including technology products including Garmin, FitBit, Timex, Suunto, Yurbuds, GBL, and Jabra. They also cannot be used to purchase gift cards.
- Can I use Rewards both in-store and online?
- Yes! To find a store near you, check out our store locator by clicking here.
- When do my Rewards expire?
- Rewards expire 6 months after earning them. You will receive email notices 30 days, 7 days, and 24 hours before your rewards expire to remind you to use them. Points do not expire, however they “expire” towards earning a reward after 12 months. For example, if you make a purchase in January and earn 100 points, you have 12 months from the purchase date to earn another 100 points and get a $20 reward, otherwise those original 100 points will no longer count towards the 200 necessary to earn a reward.
- Can I use Rewards to purchase gift cards?
- No, Rewards cannot be used to purchase gift cards.
Run Rewards Gold FAQ
- What’s the difference between Run Rewards and Run Rewards Gold?
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- Gold members receive free economy shipping on all online orders
- Gold members earn 20% more points on purchases (1.2 per dollar)
- More benefits to come!
- Once I achieve Gold Status, how long do I have it?
- You will have Gold Status for 365 days from the date of earning Gold Status. You can re-earn Gold Status more frequently, however – if you earn Gold Status on March 1st, but spend enough to re-earn Gold Status on October 15th, you will then have Gold Status until October 15th of the following year.